Soundness Guarantees

Nobody cares about a Guarantee until they need to use it, right?

So what are the Soundness Guarantees?

When we set out to build this tripod we knew we were taking the typical hunting tripod to a whole other level making it a truly versatile hunting tool. Understanding the dynamics and demands involved with big game hunting, and that hunters can have certain methods they are accustomed to, we wanted to give you some time to try out this new concept, especially the thought of packing your tripod with you daily. After all, if you don't have it - you wont use it.

In fact, we are so confident that you will recognize this unique tools ability to assist in every aspect of your daily hunting experience, we came up with the notion that we needed to get this tripod tool into your pack to try it out for a time. So we offer a money back guarantee. See below for details.

The manufacturing process takes a lot to come together. There are 155 individual parts in every Top Hand Tripod. They all have a specific and important purpose. We strive to mix quality and functionality into all our products, but we can not build caution or common sense into them.

The Top Hand Tripod is a tool. It is designed to be packed with you and used for some aspect of your hunt every day. We know that when our tripod is used properly for it's intended use, the parts in any component should not fail. We also understand the wild environment our tripod will be used in, that time, chance, and accidents happen.

What is considered intended use is; proper use as it is advertised to be used. This use is limited to one single big game animal quarter at any one time. Although you may think it be capable; No Top Hand Tripod is intended to be used to lift or hold a whole big game animal or it's whole carcass completely off of the ground. Nor should any leg of the tripod be used as a pole vault, catapult, javelin, spear, harpoon, or club unless proven to be in self preservation.

Coupled with designing the tripod so that it can be rebuilt if need be is where the Recon unit steps into the field, and now we can offer essentially the same functionality as an Original unit but at a lower price point for those who are on a budget. See the Recon page for details. So now that you have some options, below you will find the guarantees for these options.

 

OWNERS GUARANTEE

Replacement: We will replace any of our tripods at any time for a charge not to exceed $99 plus tax and S&H charges. This means no matter how long you've had your original Top Hand Tripod, even if you accidently run it over with your truck, or if you feel you've just plain worn it out, you can replace it at a fraction of the original cost. [Also, we are always improving with new concepts and materials so you could even upgrade to the latest and greatest at a generous discount!] If you would like a replacement (or for a repair) email us using the "Contact" page in the navigation bar. Please state that you would like us to replace the tripod and please also explain the reason or what happened. We will email you with directions to ship us the complete tripod unit, and you will follow the same online instructions below.

Repairs: For a repair, it is the same return protocol as above but we cover the S&H. Once we receive and inspect the tripod, at our option, we will repair or replace the whole component (example; one complete leg, or a complete head component, excludes the Rally Clip). Any repairs will be done for a cost of $40. If more than one leg or one leg and the head have been damaged beyond repair, we will recommend a complete replacement with a new tripod for $99 plus tax.  If we find fault in the manufacturing of any components, there will be no repair or replacement cost involved.

Online Instructions We will notify you of any repair or replacement charges and once agreed upon you will then be directed to complete your order on the website using a promo code we will provide to adjust the cost, if any, and you will then check out. Your replacement or reconditioned tripod or component will be shipped back to you. (we can also repair or replace any Top Hand Recon Unit)

Top Hand Tripods assumes no liability in the improper or otherwise unintended use of any of our products, nor any repair or replacement liability in asserted defects caused by; modification, unauthorized service, abuse, acts of nature, nor a lost or stolen tripod, nor asserted defects involving subjective personal likes or judgments. 

 

MONEY BACK GUARANTEE

 If you are unsatisfied and no longer want your Original Top Hand Tripod, within one year from the purchase date you may return the tripod to us and be refunded. You will need to ship it to us via carrier of your choice along with the original proof of purchase. Please email us for a return confirmation and the correct shipping address to send your return to. All transportation, insurance, and freight charges are your responsibility. For complete, functional tripod units we will refund you the purchase amount. If any components are damaged or missing this guarantee does not apply. You will have the option to repair the tripod or the refund will be less the cost of replacement components. All Original Tripods are non refundable after one year from the purchase date. All Recon Tripods are non refundable after 90 days from the purchase date. The Money Back Guarantee does not apply on International orders, nor with asserted defects caused by improper or otherwise unintended use of any of our products, nor any asserted defects caused by modification, unauthorized service, abuse or acts of nature.

30 Day Returns

Any new, unused Top Hand product in it's original packaging can be returned for a full refund within 30 days of purchase date. Proof of purchase required, shipping not included. Excludes Custom tripods. Also see the refund policy at the bottom of this page

  Species Clause;

Top Hand Tripods does not recommend using an Original or Recon Tripod on domestic animals nor any wild game larger than typical size North American Big Game. We can build a tripod to accommodate more height that may be required for some larger big game species. Visit the Custom tripod page.

Top Hand Tripods reserves the right to amend or change the above guarantees without notice. Top Hand Tripods also reserves the right to refuse service to anyone.